Effective Date: [Insert Date]

These Service Terms (“Agreement”) govern the provision of IT services by Get-A-Tek (“Company,” “we,” “our,” or “us”) to you (“Client,” “you,” or “your”). By requesting or using our services, you agree to the terms outlined below.

Get-A-Tek provides IT-related services, including but not limited to:

• Computer repair and troubleshooting 
• Network setup and maintenance 
• Remote technical support 
• Security and monitoring services 
• Cloud and backup solutions 
• Camera and surveillance system setup 

Services may be performed on-site or remotely, depending on the nature of the request.

You agree to:

• Provide accurate and complete information about your systems 
• Maintain proper backups of all important data 
• Ensure authorized access to equipment and systems 
• Not request services that violate any laws or regulations 

Important: You are solely responsible for maintaining backups of your data.

While we take reasonable care in performing services:

• Get-A-Tek is not responsible for data loss, corruption, or system failure 
• Repairs, updates, or troubleshooting may result in unintended data loss 
• Clients are strongly advised to back up all data prior to service 

By using our services, you acknowledge and accept this risk.

By requesting remote support, you:

• Grant permission for Get-A-Tek to access your system 
• Acknowledge that we may view files or settings necessary to resolve issues 
• Understand that you can terminate remote access at any time 

We will only access information necessary to perform the requested service.

• Services may be billed hourly, flat-rate, or under a service contract 
• Payment is due upon completion unless otherwise agreed in writing 
• Late payments may result in suspension of services 

All services are provided “as is” and “as available.”

We do not guarantee that:

• Issues will be completely resolved 
• Systems will operate without interruption 
• All problems can be diagnosed or fixed 

To the fullest extent permitted by law:

• Get-A-Tek shall not be liable for any indirect, incidental, or consequential damages, including: 
  • Loss of data 
  • Loss of business or revenue 
  • System downtime 
  • Security breaches not caused by gross negligence 
• Our total liability for any claim shall not exceed the amount paid for the specific service provided. 

You agree to indemnify and hold harmless Get-A-Tek from any claims, damages, or expenses resulting from:

• Misuse of services 
• Failure to maintain backups 
• Unauthorized system use 

We reserve the right to refuse or terminate service if:

• There is suspected illegal activity 
• The environment is unsafe 
• The client violates this Agreement 

We may update this Agreement at any time. Updated terms will be posted on our website with a revised effective date.

For questions regarding this Agreement:

Email: contactus@get-a-tek.com